Privacy Policy

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Last Updated: 9th February 2025

Welcome to WinWise, a lottery prediction service operated by Infernal Labs Pty Ltd (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information in compliance with Australian privacy laws.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use WinWise. By using our services, you agree to the collection and processing of your data as described in this policy.

We collect the following types of data to provide and improve our services:

2.1 Personal Information

When you create an account, subscribe, or contact support, we may collect:

• Name
• Email address
• Phone Number
• Device identifiers
• Payment details (processed securely via third-party payment providers)

2.2 Usage Data

To improve our AI prediction models and optimise user experience, we may collect:

• Lottery selections and prediction history
• App interactions and feature usage
• Referral code usage and promotional participation

2.3 Technical Data

To ensure the functionality and security of our services, we collect:

• Device model and operating system version
• IP address (anonymised for security monitoring)
• App performance and error reports

We use the information we collect to:

• Improve Predictions – Enhance our AI models based on user interactions and historical data
• Enhance User Experience – Provide relevant updates and optimise app performance
• Security & Fraud Prevention – Detect and prevent unauthorised access or misuse
• Customer Support – Respond to inquiries and resolve technical issues
• Billing & Subscriptions – Process and manage user subscriptions

We do not sell, rent, or share your personal information with third parties for advertising purposes.

We only share necessary information with trusted third parties for essential services, including:

4.1 Payment Processing

• Apple App Store / Google Play – Manages subscriptions, payments, and refunds
• Stripe (if applicable) – Secure processing of online transactions

4.2 Analytics & Performance Monitoring

• Secure performance tracking tools – Monitor app stability and improve reliability
• Apple CloudKit – Stores user data securely for cross-device accessibility
• Core Data – Manages local data storage for app functionality

4.3 Legal & Compliance

• If required by Australian law, we may disclose data to comply with legal obligations or enforce our Terms & Conditions

We implement strict security measures to protect your information:

• Encryption – All sensitive data is stored using industry-standard encryption
• Access Controls – Restricted access to personal data, only available to authorised personnel
• Fraud Monitoring – Real-time monitoring for suspicious activities

5.1 Data Retention

We retain personal data for as long as necessary to:

• Provide services and maintain accurate transaction records
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
• Inactive accounts may be deleted after 24 months of inactivity unless required by law

As an Australian consumer, you have rights under the Australian Privacy Act 1988 (Cth), including:

• Access & Correction – Request a copy of your personal data and correct inaccuracies
• Data Portability – Request a structured copy of your data in a commonly used format
• Opt-Out of Marketing – Disable email notifications and promotional messages
• Delete Your Account – Request account deletion at any time by contacting support

We may use cookies and similar tracking technologies to:

• Improve user experience by remembering preferences
• Analyse app usage and optimise performance
• Enhance security and prevent fraudulent activities

You can disable cookies in your device settings, but some features may not function properly.

WinWise is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a minor has provided personal information, we will take steps to delete it.

We may update this Privacy Policy from time to time. Any changes will be posted within the WinWise app and on our website. If changes are significant, we will notify users via email or in-app notifications.

This Privacy Policy complies with Australian Consumer Law (ACL) and the Privacy Act 1988 (Cth). By using WinWise, you acknowledge that you have read, understood, and agreed to this policy.

For any inquiries regarding this Privacy Policy, data access requests, or concerns about your privacy rights, you can contact us by filling out a "Contact Us" form on the home page.